Clad Home Ordering Policy

Congratulations on choosing Clad Home for your heirloom quality custom furniture! Please read through all our ordering policies before continuing with your order:

✦Since every order is hand-built to your exact specifications and we begin as soon as you've purchased, orders may not be changed or canceled at any time, for any reason. Please confirm that our current estimated lead time posted above will work for your timeline. We’re unable to accommodate any change requests or late add-ons (extra pillows, different dimensions, fabric changes, etc) after your order has been placed. Our team is always here to answer all your questions and help you dial in your design decisions before you place your order!

✦ Once an order is placed you will receive a dimensioned, customized production sketch within 10-14 business days that you must review carefully and approve in writing. The purpose of this sketch is to visually confirm the accuracy of all the details and dimensions that you requested when you placed your order. It is not the time to make change requests beyond that. We ask that you please review and confirm your order details and send us written approval of your sketch (and/or any changes to the sketch if needed.) Once a production sketch is approved, further changes or adjustments cannot be made. It is the customer’s responsibility to approve the sketch in a timely manner so as not to slow production. Failure to do so will lead to production delays.

✦ Our team will contact you to coordinate delivery as soon as your order is ready to ship out. All orders must be delivered as soon as they are complete. We cannot hold or store items on your behalf. Weekly storage fees will apply to any unclaimed orders or delayed deliveries.

✦ We personally inspect every item before it leaves our factory to ensure that it meets our stringent quality standards. All Clad Home furniture ships via third party freight carriers, thus Clad Home cannot be held responsible for damage incurred after an item has left our factory. All deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing the Bill of Lading or releasing the driver. Damages must be noted in writing on the Bill of Lading. Clad Home reserves the right to repair or replace damaged furniture at our sole discretion. Any transit damage discovered after the fact or not noted in writing on the Bill of Lading will preclude a damage claim.

✦ It is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home cannot accept responsibility for custom furniture that does not fit into your home, and delivery cannot be refused on those grounds. Our delivery drivers DO NOT handle returns so please do not attempt this. If you disregard this policy and send your item back with the driver, Clad Home accepts no liability, financial or otherwise, and does not guarantee outcome.

✦ In the rare event that you wish to return any unsoiled, undamaged unworn furniture item in new condition, we will help you with the process. Customer’s MAY NOT send their item back with their original delivery driver because all returns are handled separately. Elective returns require customers to submit photos documenting the condition of the item in question before we will approve a return, issue a Return Authorization #, and provide the special instructions required for all returna. Since all orders are custom made to your exact specifications, we charge a 45% restocking fee for elective returns and customers are solely responsible for all associated return shipping charges.

✦ All COM (customer’s own material) orders must fill out and submit a separate COM Submission Form as soon as you've ordered to help us give you an accurate yardage quote and exchange important necessary details and info about your COM order. All COM instructions may be provided via the official form only. Please request this form if your order is COM.

✦ It is the nature of upholstery made from foam, fabric, and feathers to have a 1”-2” variance in estimated dimensions of padded areas, cushion thickness, etc. Variations in natural materials such as fabric dye lots, natural leather hides, and wood are normal and to be expected.

✦ Additional seams may be required when your furniture dimensions exceed the width of the fabric bolt or leather hide.

✦ All Clad Home quotes are valid for 30 days. Production lead times are approximate and subject to change.

QUICK GUIDE: CUSTOM FURNITURE MADE EASY

February 05, 2021 7 min read

When it comes to buying furniture, a sofa is one of the most important decisions you'll make. It's a bit of an investment, so it needs to check a LOT of boxes, not least of which are comfort, style, durability, and longevity.  You want to LOVE it, and you should!  Which is why going custom is a brilliant way for you to get EXACTLY what you want in a sofa.  If you feel nervous about ordering a custom sofa sight-unseen, you're not alone. But we're here to reassure you that customizing your dream sofa is not only in reach, it's easy, painless, and dare we say... fun?

 

Photo Chad Mellon for Rosa Beltran Design 

(Top banner photo courtesy Lindsey Brooke Design)

Quite simply, we offer the most custom options, the highest quality, and the fairest prices, anywhere.  Our unique online custom sofa builder allows you to personalize every aspect of your order.  Come along as we cover the basics of ordering your custom sofa, and give you our tips and tricks for getting exactly what you want out of your sofa-buying experience.

First, choose your sofa style for your Los Angeles home. Since dimensions, fabric, legs, fill, and cushions are all fully customizable in our online sofa builder, the first thing you'll want to do is pick the general sofa style you like best for decorating your home. Do you want big, blocky arms that will give your book a perch, or slender arms that maximize the amount of seating space? A sofa base that extends to the ground so you never have to vacuum beneath it, or one up on legs for a more airy vibe? Back pillowsyou can sink into, or an integrated sofa back with no loose cushions? Are you into classic English roll armstufting, curved arms, or nailhead trim? We've got dozens of sofa models in many varying styles on our website - all of these and more!

 

Now's your chance to get very specific about your wish list . . . no detail is too small to be considered.  We're here to help create your ideal custom-cuddler that you'll enjoy for years to come.  So on to the fun part!  All Clad Home sofas may be customized in dozens of possible sizes and configurations, over 100 high performance fabrics, multiple pillow layouts and fills, and various leg styles.  You can even add an optional (and ultra comfy) fold-out memory foam bed, extra throw pillows, or a matching storage ottoman. 

For anyone wanting to order "off the menu" and create something completely unique, we also have a Custom Concierge Program that pairs you with a dedicated furniture designer to help you do just that. Here's an example of a beautiful Custom Concierge sofa made in a COM (customer's own material) linen.

 

Clad Home Custom Concierge Paloma Sofa

 

The options you see in your custom sofa builder will vary a bit based on the sofa style you select.  For instance you'll only be shown the legs, cushion style, and fill options that are suitable for the sofa you've selected. If you picked a sofa without any visible legs at all then you won't be prompted to choose a leg style. While most Clad Home sofas may be ordered as sleeper, doing so will limit you to only our shortest leg styles, since the fold-out mechanism must be hidden behind the sofa base. This is good to note because the shorter legs can change the look of your sofa slightly (but you'll get to approve a personalized sofa sketch after placing your order, before your sofa goes into production.)

 

 

LAYOUT: In step 1 you'll choose the shape of your sofa, from loveseat, to sofa+chaise, to a full-blown u-shaped sectional.  And as always, you're in the driver's seat. We offer all our styles in every configuration - just because you don't see a photo of the layout you prefer doesn't mean we don't make it!  Scroll through all our handy little layout icons to pick your sofa footprint, choose a left chaise or a right chaise, or even to make it reversible! (Ideal for tight spaces or renters who may need to switch things up in the future.) 

 

FABRIC: Our entire fabric collection is intentionally curated for beauty, durability, and stain resistance. We offer seven robust fabric categories divided up by texture, where you'll find everything from nubby wovens to buttery distressed leather (and the best vegan leathers you've ever felt!)  Many of our fabrics are Greenguard and Okeo-Tex certified, meaning no harsh solvents or heavy metals are used in the dying and manufacturing process. Your sofa should be a refuge, not a health risk, so our furniture is never treated with toxic flame retardant chemicals.  If none of our fabrics suit you, you're also free to provide your own. Just ask for our COM (customer's own material) Submission Form so that you can provide us with all the relevant details and find out how many yards we'll need. 

Our popular performance linens are a blend of natural fibers and polyester fibers that combine for maximum stain-resistance . . .  

Customers also love our performance velvets for their easy wipe-down cleanup and the way they look great forever.  Seriously, forever.  Our most luxe Regent velvet is washable, wipeable, even bleach safe! 

We highly recommend ordering swatches from our website, since colors will vary from screen to screen, and there's no substitute for seeing and feeling our fabrics in your own home.  That's why we'll ship them to you for free.

SIZE: Made to fit your life, not the other way around, every piece of Clad Home furniture is offered in a wide array of sizes and dimensions.  When we say custom, we mean it!  Use our sofa builder to dial in your ideal sofa length, chaise size, seating depth, etc.  Make sure to double measure all doorways, corridors, stairways, and elevator cabins to ensure the right fit.

 

You never knew there were so many possibilities when it came to sofa CUSHIONS did you? While it's truly a personal preference with no wrong answers, we happen to think that YOU should pick what you like, not us! Some want a seamless, undivided seat cushion, and some prefer to break it up. Whatever your taste, we've got you covered.  Browse through our all cute cushion icons and pick the one that makes you happy :)  

 

Single bench cushion with divided back cushions . . .

 

Photo Haris Kenjar for Heidi Caillier Design

 

Divided seat cushions with divided back cushions . . . 

Photo courtesy Lindsey Brooke Design

 

Cushion FILL is the next choice you'll make.  All seat cushions are constructed with high quality, high density foam at their core, then encased on all sides by the padding material of your choice.  As part of our commitment to best environmental practices, our foam is manufactured right here in southern California using a special CO2 process that avoids the release of ozone-depleting chemicals. 

*Our "Premium Foam" seat cushions come wrapped in layers of springy polyester batting with baffled poly fill back cushions.

*Our "Down Feather" seat cushions are foam encased on both sides by a baffled envelope of down and feathers, with baffled down and feather back cushions.

*Our "Trillium" seat cushions are foam encased on both sides by a baffled envelope of down-alternative fill made from specially lofted polyester fiber that mimics the look and feel of down but is hypo-allergenic and animal-free. Back cushion are baffled trillium fill as well.

 

Consider yourself warned: our SLEEPER sofas feature an ultra-comfy memory foam mattress that may encourage your guests to overstay their welcome. If you thought "comfy sleeper sofa" was an oxymoron, think again! Available in twin, full, and queen sizes (based on what your sofa width allows), most Clad Home sofas can be ordered in a sleeper version. Just note that because the fold-out mechanism must be hidden by your sofa base, legs may only be 1"- 2" tall max.  

 

 

 

OPTIONAL THROW PILLOWS: Inspired by designer Sarah Sherman Samuel when we designed her Sherwood sofa (did you catch her lovely home tour in Domino magazine?) we now offer matching throw pillows made in the same fabric as your sofa. Choose from squares, rectangles, or beautifully tailored bolster pillows. Because sometimes more is more.

 

Clad Home Sherwood Sofa

Photo courtesy Sarah Sherman Samuels 

 

Our custom matching OTTOMANS are a popular add-on, especially those with hidden storage inside. (Because who among us doesn't need more storage?!)  Your ottoman will be designed to match the style and scale of your sofa (and you'll get to approve it on your personalized sofa design sketch before your order goes into production.)

 

Clad Home Ottoman

 

Lastly, the LEGS you choose for your sofa can really pull the whole look together. All our custom wood legs (available in dozens of styles and 8 finishes) come standard on any order. Or upgrade to a solid wood base, an upholstered plinth, specialty metal legs, casters or brass caps.  Here are just a few of the many leg and base styles you may choose from . . .

 Clad Home Leg Styles

 

 

Our Willow Daybed with a brass cap base . . .  

 

Clad Home Willow Daybed

 

The Huntley Sectional with a solid wood base . . .  

 

Clad Home Huntley Sofa Sectional

Photo Chad Mellon for Rosa Beltran Design 

 

And you're finished!  Congratulations, you've just accomplished something that used to be the secret domain of interior designers only.  You now have a premium sofa to cheerish along your dear ones! And please, invest in home security, we can't afford your work to go in vain in case of burglary. Once your order is in, our production team immediately gets to work drafting your personalized dimensioned sketch, ordering, measuring and cutting your upholstery fabric, and confirming your place in our production queue.  Since every item is customized just for you, orders may not be cancelled once placed and a 25% fabric restocking fee will be charged for all fabric change requests.

  

 

Rest assured, we’ve been designing custom furniture for years and years, which means that not only do you get to benefit from our experience, but we've got our quality control down pat. First, you have the total security of getting to approve your personalized furniture sketch before your order ever goes into production.  Then our team personally puts every order through a rigorous 20-point inspection, and nothing ships out without meeting our approval. Once your order is ready to go you'll be contacted by our shipping department to set up the delivery.

You'll also rest easy knowing that you've made the most customizable and most sustainable furniture choice possible. Our motto "buy once, buy well" informs every step of our Los Angeles design and manufacturing process, and our USA-made approach helps us keep high environmental, humanitarian, and quality control standards at the very forefront of our business. 

Welcome to the Clad Home family!