Clad Home Ordering Policy

Congratulations on choosing Clad Home for your heirloom quality custom furniture! Please read through all our ordering policies before continuing with your order:

✦Since every order is hand-built to your exact specifications and we begin as soon as you've purchased, orders may not be changed or canceled at any time, for any reason. Please confirm that our current estimated lead time posted above will work for your timeline. We’re unable to accommodate any change requests or late add-ons (extra pillows, different dimensions, fabric changes, etc) after your order has been placed. Our team is always here to answer all your questions and help you dial in your design decisions before you place your order!

✦ Once an order is placed you will receive a dimensioned, customized production sketch within 10-14 business days that you must review carefully and approve in writing. The purpose of this sketch is to visually confirm the accuracy of all the details and dimensions that you requested when you placed your order. It is not the time to make change requests beyond that. We ask that you please review and confirm your order details and send us written approval of your sketch (and/or any changes to the sketch if needed.) Once a production sketch is approved, further changes or adjustments cannot be made. It is the customer’s responsibility to approve the sketch in a timely manner so as not to slow production. Failure to do so will lead to production delays.

✦ Our team will contact you to coordinate delivery as soon as your order is ready to ship out. All orders must be delivered as soon as they are complete. We cannot hold or store items on your behalf. Weekly storage fees will apply to any unclaimed orders or delayed deliveries.

✦ We personally inspect every item before it leaves our factory to ensure that it meets our stringent quality standards. All Clad Home furniture ships via third party freight carriers, thus Clad Home cannot be held responsible for damage incurred after an item has left our factory. All deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing the Bill of Lading or releasing the driver. Damages must be noted in writing on the Bill of Lading. Clad Home reserves the right to repair or replace damaged furniture at our sole discretion. Any transit damage discovered after the fact or not noted in writing on the Bill of Lading will preclude a damage claim.

✦ It is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home cannot accept responsibility for custom furniture that does not fit into your home, and delivery cannot be refused on those grounds. Our delivery drivers DO NOT handle returns so please do not attempt this. If you disregard this policy and send your item back with the driver, Clad Home accepts no liability, financial or otherwise, and does not guarantee outcome.

✦ In the rare event that you wish to return any unsoiled, undamaged unworn furniture item in new condition, we will help you with the process. Customer’s MAY NOT send their item back with their original delivery driver because all returns are handled separately. Elective returns require customers to submit photos documenting the condition of the item in question before we will approve a return, issue a Return Authorization #, and provide the special instructions required for all returna. Since all orders are custom made to your exact specifications, we charge a 45% restocking fee for elective returns and customers are solely responsible for all associated return shipping charges.

✦ All COM (customer’s own material) orders must fill out and submit a separate COM Submission Form as soon as you've ordered to help us give you an accurate yardage quote and exchange important necessary details and info about your COM order. All COM instructions may be provided via the official form only. Please request this form if your order is COM.

✦ It is the nature of upholstery made from foam, fabric, and feathers to have a 1”-2” variance in estimated dimensions of padded areas, cushion thickness, etc. Variations in natural materials such as fabric dye lots, natural leather hides, and wood are normal and to be expected.

✦ Additional seams may be required when your furniture dimensions exceed the width of the fabric bolt or leather hide.

✦ All Clad Home quotes are valid for 30 days. Production lead times are approximate and subject to change.

DESIGNER SPOTLIGHT: Tamu Green

November 06, 2020 3 min read

 

Tamu Green of Lux Pad Interiors dreams intentionally. And no, although she credits “lots of sleep” as her primary source of inspiration and recharge, we don’t mean when she’s counting sheep. Tamu is a designer who knows how to push the boundaries of a space into a broader environmental context and manifest meaning for her clients.

"I tend to think of rooms as communities and the vignettes in them as families. Like the greatest cities in the world, the best rooms are a display of diversity. Various shapes, textures, sheens, heights, colors, and patterns inhabit the same space, creating bustling energy. I address every moment, or vignette, with a mix of handsome charm, feminine allure, and youthful whimsy."

 Green chose our Clad Home Rodney Sofa in a rich cognac leather for this recent project ...

 

 Youthful whimsy, in particular, is an homage to Tamu’s own childhood. Art was the language spoken in her household, and each member of her family had their own influence on her love of craftsmanship.

“My granny taught me how to make beautiful hand-beaded placemats. My father managed musical artists and there was always music playing in the house. And no one knows their way around a glue gun or sewing machine like my mother. The largest influence to my career as an interior designer was my mother, who sewed everything from the drapery to the duvet covers. I loved tagging along to the discount fabric store and helping to coordinate textiles for the latest design project in our home.” 

Although she grew up integrating design into her home life, she hadn’t fathomed it as a career path. “I knew when I had my own home, it would be a never-ending design project like the places I grew up in.” But as a young college student, she had enrolled undecided and didn’t even know interior design was something she could study until her sophomore year. “I just so happened to be at one of only two public universities in the state that had an accredited interior design program. It was fate.” 

Tamu is a believer in deliberate manifesting and the law of attraction, and it seems to have worked for her. Although the 2008 recession hit just before she graduated, she managed to reach the dreams that were most important to her.

“The future of the industry looked bleak. There wasn’t a success story in sight, and certainly not one about someone who looked like me.” But while sifting through designer websites in her search for a summer internship, she discovered Kieta Turner. “I still remember it. There she was; talented, Black, successful, crossed-arm, and slaying within an inch of her life. I decided that day I would move to New York and start my own design firm after graduation.”

And ever the dreamer, she did. Now, she passes this philosophy onto her Lux Pad clients. She believes her role as a designer isn’t just to design for the life they have, but to align with the values and intentions of who they hope to become. 

Tamu turned to Clad Home to design a Rodney sofa in Corinne Cashew leather for a "vignette" in cognac and emerald. Not afraid of color, she favors hues that oppose each other on the color wheel in her work like this twist on red and green.

“My experience ordering a sofa sight-unseen from Clad Home was extremely reassuring. Before moving to production, my sales rep sent me a sketch to approve the specifications. Detailed dimensions, tufting placement, leg finish, seam type, cushion fill, fabric selection, and every other detail was there in writing for me to sign off on. It was honestly more than I expected. It felt great to know every detail was accounted for and there would be no surprises.” 

What’s next for Tamu? Ever curious, she’s interested in what the future of residential design looks like. “It’s time to curate new lifestyles that are self-responsible and sustainable. I’m looking forward to incorporating solar power, rainwater collection systems, and vegetable gardens in my future projects.” 

If only I knew that I would work as a designer I would spend all my childhood time doing what i love - design. As a professional designer Tamu Green suggest young generation to always follow their dreams and as a result achieve their goals, because I didn’t have a lot of money on my usdt wallet, but only by doing what i love, i can live how i want.

We can’t wait to see what she dreams up.