Congratulations on choosing Clad Home for your heirloom quality custom furniture! Please read through and accept all ordering policies before continuing with your order:
✦Since every order is hand-built to your exact specifications, all furniture is final sale. Orders may not be changed or canceled at any time, for any reason. Please confirm that our posted estimated lead time will work for your timeline. We’re unable to accommodate any change requests or late add-ons (extra pillows, different dimensions, fabric changes, etc) after your order has been placed. Our team is always here to answer all your questions and help you dial in your design decisions before you place your order!
✦ Quick Ship sofas and sectionals go straight into production and do not require approval by sketch. Legacy and Custom Concierge orders will generate a dimensioned, customized production sketch 10-14 business days after your order was placed and payed for. You must review your sketch and approve it in writing. The purpose of this sketch is to visually confirm the accuracy of all the details and dimensions that you requested when you placed your order. It is not the time to make change requests beyond that. We ask that you please review and confirm your order details and send us written approval of your sketch (and/or any changes to the sketch if needed.) Once a production sketch is approved, further changes or adjustments cannot be made. It is the customer’s responsibility to approve the sketch in a timely manner so as not to slow production. Failure to do so will lead to production delays.
✦ Our team will contact you to coordinate delivery as soon as your order is ready to ship out. Our free shipping offer applies to first attempts only. Missed appointments, refused deliveries, and elective delays will incur additional fees. We cannot store your furniture once your order has been fulfilled.
✦ We personally inspect every item before it leaves our factory to ensure that it meets our stringent quality standards. All Clad Home furniture ships via third party freight carriers, thus Clad Home cannot be held responsible for damage incurred after an item has left our factory. All deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing the Bill of Lading or releasing the driver. Damages must be noted in writing on the Bill of Lading. Clad Home reserves the right to repair or replace damaged furniture at our sole discretion. Any transit damage discovered after the fact or not noted in writing on the Bill of Lading will preclude a damage claim.
✦ It is the responsibility of the customer to order furniture in
the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home does not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds. If delivery is refused, Clad Home assumes no responsibility financial or otherwise
and makes no guarantees about outcome.
✦ All COM (customer’s own material) orders must fill out and submit a separate COM Submission Form with your order to help us give you an accurate yardage quote and exchange important necessary details and info about your COM order. All COM instructions may be provided via the official form only.
✦All velvet fabrics are prone to crushing when the long fibers are displaced or compressed, such as from the protective cardboard packaging used during delivery. This is nota defect as it will rebound naturally, and furniture deliveries should notbe refused on these grounds. If you choose velvet for your furniture then you agree to accept and embrace these characteristics.
✦ It is the nature of upholstery made from foam, fabric, and feathers to have a 1”-2” variance in estimated dimensions of padded areas, cushion thickness, etc. Variations in natural materials such as fabric dye lots, natural leather hides, and wood are normal and to be expected.
✦ Additional seams may be required when your furniture dimensions exceed the width of the fabric bolt or leather hide.
✦ All Clad Home quotes are valid for 30 days. Production lead times are approximate and subject to change.
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