Congratulations on choosing Clad Home for your heirloom quality custom furniture! Please read through and accept all ordering policies before continuing with your order:
*Since every order is hand-built to your exact specifications, all furniture is final sale. Orders may not be changed or canceled at any time, for any reason. We’re unable to accommodate any change requests or late add-ons (extra pillows, different dimensions, fabric changes, etc) after your order has been placed. Our team is always here to answer all your questions and help you dial in your design decisions before you place your order!
*Quick Ship sofas and sectionals go straight into production and do not require approval by sketch. For Legacy and Custom Concierge orders we will send you a customized production sketch 10-14 business days after order is paid. The purpose of this sketch is to visually confirm the accuracy of all the details and dimensions that were requested when you placed your order. It is not the time to make change requests beyond that. Please review and confirm your order details and send us your written approval of your sketch (and/or any changes to the sketch if needed.) Once a sketch is approved further changes or adjustments cannot be made. It is the customer’s responsibility to approve the sketch in a timely manner so as not to slow production. Failure to do so will lead to production delays.
*Our team will contact you to coordinate delivery as soon as your order is ready to ship out. Clad Home offers free white glove delivery to the lower 48 states excluding Alaska, Hawaii, and any remote US location not typically accessed by standard freight carrier. This may include outlying islands, inaccessible driveways, remote mountain towns, and some areas of Montana, Minnesota, Idaho, Wyoming, Colorado, North Dakota, and South Dakota (not a complete list) that are not serviced by standard freight. If you think this may apply to you please contact us in advance to check. We reserve the right to bill you for any additional freight charges that your delivery requires at the time of shipment. Our free shipping offer applies to first attempts only. Missed appointments, refused deliveries, and elective delays will incur additional fees. We cannot store your furniture once your order has been fulfilled.
*We personally inspect every item before it leaves our factory to ensure that it meets our stringent quality standards. All Clad Home furniture ships via third party freight carriers, thus Clad Home cannot be held responsible for damage incurred after an item has left our factory. All deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing the Bill of Lading or releasing the driver. Damages must be noted in writing on the Bill of Lading. Clad Home reserves the right to repair or replace damaged furniture at our sole discretion. Any transit damage discovered after the fact or not noted in writing on the Bill of Lading will preclude a damage claim.
*It is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home does not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds. If delivery is refused, Clad Home assumes no responsibility financial or otherwise and makes no guarantees about outcome.
*All COM (customer’s own material) orders must fill out and submit a separate COM Submission Form with your order to help us give you an accurate yardage quote and exchange important necessary details and info about your COM order.
*All velvet fabrics are prone to crushing when the long fibers are displaced or compressed, such as from the protective cardboard packaging used during delivery. This is not a defect as it will rebound naturally, and furniture deliveries should not be refused on these grounds. If you choose velvet for your furniture then you agree to accept and embrace these characteristics.
*It is the nature of upholstery to have a 1”-2” variance in estimated dimensions of padded areas, cushion thickness, etc. Variations in natural materials such as fabric dye lots, natural leather hides, and wood are normal and to be expected.
*Additional seams may be required when your furniture dimensions exceed the width of the fabric bolt or leather hide.
*Quotes are valid for 30 days. Lead times are approximate and subject to change.
*A separate COM Submission Form is required for each individual PO number.
*No changes or modifications may be made after this form has been submitted.
*COM fabric should be shipped via prepaid freight to Clad Home, 4300 Melrose Avenue, Los Angeles, CA 90029.
*All COM shipments MUST be sidemarked with customer name, PO#, and the name of your design firm (if applicable.) Proper identification of your COM shipment is imperative. Clad Home accepts no responsibility for fabric shipped without proper labeling.
*It is the responsibility of the customer to track and ensure delivery of all COM fabric. Clad Home is not responsible for tracking, ensuring receipt of, or notifying customer of lost, delayed, or missing COM shipments. Customer is liable for all COM fabric submitted to Clad Home.
*COM fabric is not covered by the Clad Home furniture warranty.
*COM fabric must be inspected by the customer and/or supplier. Clad Home is not responsible for inspecting COM fabric, receiving the wrong fabric, or for any defects, color or dye lot variations, or other fabric flaws.
*All fabric may exhibit slight variation from dye lot to dye lot and customers should request a CFA (cutting for approval) from the fabric vendor prior to ordering if necessary.
*Non-Railroaded fabric orientation will usually require additional seams on your furniture.
*Leather may require additional seams where hide size is not sufficient.
*It is the customer’s responsibility to ensure the suitability of their COM fabric for their upholstery project and to determine whether it requires fabric backing. Any questions regarding suitability should be directed towards the fabric manufacturer, not Clad Home.
*Clad Home will make our best effort at matching the design of your patterned fabric, but we make no guarantees as some patterns are challenging if not impossible to match. We will use what you send us but please sht to us use your own judgement about suitable prints.
*ALL specialized instructions must be included in the NOTES section of this form. In the absence of specific and detailed instructions, Clad Home reserves the right to use our best judgment to determine the fabric face, design direction, seam placement, and orientation of your COM fabric.
*All fabric must be on a bolt of continuous yardage. We cannot accept folded or multiple pieces of material.
*All yardage quotes are based on 54” wide bolts.
*Fabrics with long fibers such as velvet and mohair are prone to crushing and have inherent characteristics that may not allow for perfectly clean, crisp seams. If you choose to work with these fabrics you accept these characteristics.
*Unusual instructions for fabric placement and pattern matching may incur additional labor, must be approved by Clad Home in advance of your order, and are subject to additional fees.
*We do not return excess yardage.
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