Clad Home Ordering Policy

Congratulations on choosing Clad Home for your heirloom quality custom furniture! Please read through and accept all ordering policies before continuing with your order:

*Since every order is hand-built to your exact specifications, all furniture is final sale. Orders may not be changed or canceled at any time, for any reason. We’re unable to accommodate any change requests or late add-ons (extra pillows, different dimensions, fabric changes, etc) after your order has been placed. Our team is always here to answer all your questions and help you dial in your design decisions before you place your order!

*Quick Ship sofas and sectionals go straight into production and do not require approval by sketch. For Legacy and Custom Concierge orders we will send you a customized production sketch 10-14 business days after order is paid. The purpose of this sketch is to visually confirm the accuracy of all the details and dimensions that were requested when you placed your order. It is not the time to make change requests beyond that. Please review and confirm your order details and send us your written approval of your sketch (and/or any changes to the sketch if needed.) Once a sketch is approved further changes or adjustments cannot be made. It is the customer’s responsibility to approve the sketch in a timely manner so as not to slow production. Failure to do so will lead to production delays.

*Our team will contact you to coordinate delivery as soon as your order is ready to ship out. Clad Home offers free white glove delivery to the lower 48 states excluding Alaska, Hawaii, and any remote US location not typically accessed by standard freight carrier. This may include outlying islands, inaccessible driveways, remote mountain towns, and some areas of Montana, Minnesota, Idaho, Wyoming, Colorado, North Dakota, and South Dakota (not a complete list) that are not serviced by standard freight. If you think this may apply to you please contact us in advance to check. We reserve the right to bill you for any additional freight charges that your delivery requires at the time of shipment. Our free shipping offer applies to first attempts only. Missed appointments, refused deliveries, and elective delays will incur additional fees. We cannot store your furniture once your order has been fulfilled.

*We personally inspect every item before it leaves our factory to ensure that it meets our stringent quality standards. All Clad Home furniture ships via third party freight carriers, thus Clad Home cannot be held responsible for damage incurred after an item has left our factory. All deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing the Bill of Lading or releasing the driver. Damages must be noted in writing on the Bill of Lading. Clad Home reserves the right to repair or replace damaged furniture at our sole discretion. Any transit damage discovered after the fact or not noted in writing on the Bill of Lading will preclude a damage claim.

*It is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home does not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds. If delivery is refused, Clad Home assumes no responsibility financial or otherwise and makes no guarantees about outcome.

*All COM (customer’s own material) orders must fill out and submit a separate COM Submission Form with your order to help us give you an accurate yardage quote and exchange important necessary details and info about your COM order.

*All velvet fabrics are prone to crushing when the long fibers are displaced or compressed, such as from the protective cardboard packaging used during delivery. This is not a defect as it will rebound naturally, and furniture deliveries should not be refused on these grounds. If you choose velvet for your furniture then you agree to accept and embrace these characteristics.

*It is the nature of upholstery to have a 1”-2” variance in estimated dimensions of padded areas, cushion thickness, etc. Variations in natural materials such as fabric dye lots, natural leather hides, and wood are normal and to be expected.

*Additional seams may be required when your furniture dimensions exceed the width of the fabric bolt or leather hide.

*Quotes are valid for 30 days. Lead times are approximate and subject to change.


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Introducing Clad Home's New Quick Ship Furniture Collection!

March 09, 2023 2 min read

We're thrilled to announce the launch of a new collection of thoughtfully curated QUICK SHIP sofas, all custom made right here in Los Angeles and shipped to you for FREE in 4-6 weeks (or less!) 

Quite simply, we're bringing back pre-pandemic pricing and pre-pandemic lead times

We all watched as order lead times and the cost of just about everything crept up and up these past few years. We grumbled about it right along with you and we all wondered if and when we'd ever see the end of it.

Clad Home was founded in 2015 on the belief that high quality custom furniture should be more available, to more people, at a truly affordable and accessible price point. As an interior designer, Rosa's goal was to offer everyone the same level of customization, design flexibility, and heirloom quality furniture previously reserved for the clients of high-end designers. 

To guarantee a truly ethical and high quality product Clad Home furniture has always been made with love right here in Los Angeles, where we can pay the utmost attention to worker and environmental conditions, living wages, a small carbon footprint, and on-the-ground quality control: these are the maxims we live by.

Our business model served us well during the pandemic years when other furniture suppliers making goods in far off places simply could not keep their supply chains going. You turned to Clad Home and we delivered! But we weren't immune to the rocketing cost of goods and supply chain bottlenecks, and we'll be the first to admit that our lead times and our prices rose higher than we were comfortable with. Trust us when we tell you that we've been looking for ways to bring them down ever since. 

So here it is! A brand new collection of Quick Ship sofas and sectionals that offers it ALL. Still custom-built from scratch by our artisans right here in LA. Still the same Clad Home quality you've come to know and trust. We've included some of your favorite Clad Home classics in this collection (like the Agoura and the Hewitt), and we've add some new styles as well (check out the Ollie and the Allister.) Best of all, we've managed to cut our lead time AND bring back our old, lower prices (an accomplishment that not many brands can claim right now.)

Our Quick Ship sofas are available in 6 footprints, a dozen sizes, and more than 100 high performance fabrics. We've streamlined the online options offered with Quick Ship sofas so that we can build and ship them out to you more quickly. But as always we are here to help if you want to go beyond what you see on our website. Everything that was available to you before is still an option! Simply shoot us an email we'll gladly send you a quote.

We think you'll LOVE this new way to receive your Clad Home furniture faster AND spend less. What's not to love about that?!

 For the MOST custom options, the HIGHEST quality, and the LOWEST prices anywhere, it's always Clad Home.