Clad Home Ordering Policy

Congratulations on choosing Clad Home for your heirloom quality custom furniture! Please read through and accept all ordering policies before continuing with your order:

✦Since every order is hand-built to your exact specifications, all furniture is final sale. Orders may not be changed or canceled at any time, for any reason. Please confirm that our posted estimated lead time will work for your timeline. We’re unable to accommodate any change requests or late add-ons (extra pillows, different dimensions, fabric changes, etc) after your order has been placed. Our team is always here to answer all your questions and help you dial in your design decisions before you place your order!

✦ Quick Ship sofas and sectionals go straight into production and do not require approval by sketch. Legacy and Custom Concierge orders will generate a dimensioned, customized production sketch 10-14 business days after your order was placed and payed for. You must review your sketch and approve it in writing. The purpose of this sketch is to visually confirm the accuracy of all the details and dimensions that you requested when you placed your order. It is not the time to make change requests beyond that. We ask that you please review and confirm your order details and send us written approval of your sketch (and/or any changes to the sketch if needed.) Once a production sketch is approved, further changes or adjustments cannot be made. It is the customer’s responsibility to approve the sketch in a timely manner so as not to slow production. Failure to do so will lead to production delays.

✦ Our team will contact you to coordinate delivery as soon as your order is ready to ship out. Our free shipping offer applies to first attempts only. Missed appointments, refused deliveries, and elective delays will incur additional fees. We cannot store your furniture once your order has been fulfilled.

✦ We personally inspect every item before it leaves our factory to ensure that it meets our stringent quality standards. All Clad Home furniture ships via third party freight carriers, thus Clad Home cannot be held responsible for damage incurred after an item has left our factory. All deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing the Bill of Lading or releasing the driver. Damages must be noted in writing on the Bill of Lading. Clad Home reserves the right to repair or replace damaged furniture at our sole discretion. Any transit damage discovered after the fact or not noted in writing on the Bill of Lading will preclude a damage claim.

✦ It is the responsibility of the customer to order furniture in
the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home does not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds. If delivery is refused, Clad Home assumes no responsibility financial or otherwise
and makes no guarantees about outcome.

✦ All COM (customer’s own material) orders must fill out and submit a separate COM Submission Form with your order to help us give you an accurate yardage quote and exchange important necessary details and info about your COM order. All COM instructions may be provided via the official form only.

✦All velvet fabrics are prone to crushing when the long fibers are displaced or compressed, such as from the protective cardboard packaging used during delivery. This is nota defect as it will rebound naturally, and furniture deliveries should notbe refused on these grounds. If you choose velvet for your furniture then you agree to accept and embrace these characteristics.

✦ It is the nature of upholstery made from foam, fabric, and feathers to have a 1”-2” variance in estimated dimensions of padded areas, cushion thickness, etc. Variations in natural materials such as fabric dye lots, natural leather hides, and wood are normal and to be expected.

✦ Additional seams may be required when your furniture dimensions exceed the width of the fabric bolt or leather hide.

✦ All Clad Home quotes are valid for 30 days. Production lead times are approximate and subject to change.

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The Goods

All our furniture is designed and built right here in Los Angeles. We’re proud that our furniture is locally-made by workers who earn a real living wage, that it has a small carbon footprint, adheres to the strictest environmental standards, and is made with the utmost attention to quality and craftsmanship.

We will never trade our business model for cheaper production elsewhere to save a buck. We believe in how we do this. We're at our factory often. We know the men and women who plane the wood and sew the seams. We have a lot in common because we are all invested in this local economy that supports our livelihoods and feeds our families.

We don't believe in cheap, disposable furniture. We make furniture that lasts for decades.

Great question! We know that it’s nerve-wracking to make a big purchase like a sofa without getting to “test drive” it first. If you have the chance to visit our Los Angeles showroom, we'd love to have you! If not, rest assured that we’ve been designing custom furniture for decades, which means that not only do you get to benefit from our experience, but our reputation precedes us.

Thousands of you own custom Clad Home pieces and have shared your rave reviews far and wide. We're proud to build heirloom-quality furniture that is truly made to last: no disposable furniture here!

And we have our quality control down pat. Our team personally puts every item through a rigorous 20-point inspection before it leaves our factory, and nothing ships out without meeting our high inspection standards.

Our Clad Home showroom is located at 4300 Melrose Avenue in Los Angeles and is open Monday - Saturday 11-6, closed on Sundays.

We welcome walk-ins, but if you plan to visit to our showroom to design some furniture we DO advise that you make a design appointment in advance (via the appointment booker on our homepage) which will help ensure that we can give you our undivided attention.

Because Rosa began her career in the field of green architecture and building design, she brings those sensibilities with her to furniture designs as well:

*One important aspect of this is keeping our furniture’s carbon footprint as small as possible, which is why it’s all made by our artisans right here in California under the strictest environmental standards instead of shipped from distant countries with lax environmental laws and practices.

*Our furniture contains no toxic flame retardant chemicals or other chemical additives. None of our fabrics are ever treated with flame retardant chemicals and we even offer some that come with additional Okeo-Tex and Greenguard certifications guaranteeing no harmful chemicals at any point in the dying and manufacturing process (learn more in the "info" we provide for each specific fabric.)

*Our high resiliency foam is manufactured locally right here in southern California using a special CO2 process that avoids the release of ozone-depleting chemicals.

*All our furniture and frames are made from solid Alder wood (not off-gassing particle board), recycled steel springs, and the glues, stains, and paints we use are all water-based and zero VOC. Clad Home uses no particle board or MDF ever!

*If you’ve read this far you’ve likely done your research and know that the very highest “green” standard in upholstered furniture employs truly natural latex foam derived from the sap of the rubber tree. While this material is significantly more expensive (roughly doubling the cost of a sofa), we do realize that it may be the best choice for people with serious health concerns and we’re happy to offer this option upon request.

With a few exceptions, yes! The main thing you need to know about sleeper sofas is that because the sleeper mechanism must be hidden within the sofa frame, your sleeper sofa needs legs that are 1”-2” tall max. Sofas on our website that are pictured with taller legs will be adjusted accordingly (and you will get to see this when you approve your sketch!) Some sofas with curved backs may not be suitable as a sleeper. Our Quick Ship sofas and sectionals do not come with sleepers, but if you require one just shoot us an email and we'll send you a quote to add a sleeper (or any other changes you want to make.) We make custom easy!

We’ve carefully curated our fabric selection to include only the most durable and high wearing fabrics in the industry, and we assure you that all of our fabrics will stand up to the wear and tear of real life. ALL our fabrics are considered "performance fabrics." Our velvets are especially impervious to harm and easy to wipe clean, and of course any fabric with a heathered/mottled/speckled appearance is usually brilliant at hiding stains and smudges.

Pilling is not a defect but a process that occurs naturally with some fabrics as they wear in.  Pilling will diminish over time, much like a wool rug may shed fibers at first and then less and less as time passes. The best solution for removing pills is with a small, handheld, battery-operated sweater or fabric shaver.

All our cushions are fully upholstered on both sides with zip off removable covers so they can be easily flipped and rotated. We suggest rotating your cushions a couple of times a month for even wear, making sure to give them a good “fluffing” when you do so to evenly distribute the fibers and feathers and keep them from settling. 

All cushions will compact as they wear in over time, so some loosening of the fabric on your sofa cushions is completely normal and to be expected. Fabric creases and wrinkles as your sofa "settles" are not defects, in fact we believe they add to the cozy nature of a comfy sofa.

You can read more about all our thoughts on sofa cushions and what you can expect from them here.

Leather upholstery requires mesh ventilation fabric at the back panel of each cushion where the zipper sits.

All our seat cushions are constructed with high density foam at their core, encased on all sides in the padding material of your choice. Back cushions do not contain a foam core and are filled solely with the padding material of your choice:

*Our Premium Foam cushions come wrapped in layers of springy polyester batting. 

*Our Down Feather cushions are encased in a baffled envelope of down and feathers.

*Our Trillium cushions are enveloped in a down-alternative made from specially lofted polyester fiber that mimics the look and feel of down but is hypo-allergenic and animal-free.

All sofa cushions will compact slightly as they wear in over time, so some loosening of the fabric on your sofa cushions is to be expected and is completely normal. 

Our cushions are fully upholstered on both sides with zip off removable covers so they can be easily flipped and rotated. We suggest rotating your cushions a couple of times a month for even wear, making sure to give them a good “fluffing” when you do so to evenly distribute the fibers and feathers and keep them from settling. 

Cushion wrinkles and creases as your sofa "relaxes" are NOT a defects, in fact we believe that they add to the cozy nature of a comfortable sofa!

You can read more about all our thoughts on sofa cushions and what you can expect from yours here.

While many of our customers report having good success with throwing their cushion covers in the wash, we can't "officially" recommend departing from the standardized manufacturer cleaning instructions (which vary from fabric to fabric but generally don't include machine-washing.) 

You'll find all cleaning codes listed by fabric on our Fabrics & Finishes page, and we recommend that whatever approach you choose to take, always spot test in an inconspicuous place first.

All beds are durably designed with a ¾” plywood mattress platform that is upholstered in fabric and rests on solid wood slats beneath it.  The platform and slats may be designed to sit at the top of the side rails so the mattress is supported without the use of a boxspring (our standard way), OR the platform can be recessed at the bottom of the side rails if you prefer to conceal a boxspring beneath your mattress.

We don't have wood samples available to mail, though you can view all our wood finishes in person in our showroom or on our website. At Clad Home we build all our furniture using genuine wood only, NEVER particle board, mdf, or fake veneers. Since all wood is a naturally occurring material and no two trees are exactly alike, you can always expect some normal variation in both wood grain and color from item to item. We feel that this is part of what makes our hand-built furniture so special.

Velvet is a classic fabric that has been favored in furniture design for centuries. But there are some things you'll want to know when considering velvet.

All velvets have longer than usual fibers that give it the deep and lustrous color we covet. "Nap" refers to the direction that the fibers lay on the bolt of fabric. "Pile" refers to the length of the velvet fibers. ALL velvets are prone to crushing, which happens when the pile is displaced. The higher the pile, the more noticeable the crushing. Our highest pile velvet is our lovely Regent velvet which is more prone to crushing, while our other velvets have a shorter pile and are less prone to crushing.

That said, ALL velvet fabrics will exhibit crushing at one point or another, such as from the compression of the protective cardboard packaging used during delivery. This is not a defect as it will rebound naturally, and furniture deliveries should not be refused on these grounds.

The vast majority of crush marks will rebound on their own, but for more extensive crushing there are many tried and true methods for restoring velvet nap and pile (such as gently brushing with a low heat blow dryer, which works magic), HOWEVER if you don't enjoy a dynamic fabric with slight imperfections, then velvet may not be the ideal fabric for you. If you choose velvet for your furniture then you agree to accept and embrace these characteristics.

Ordering

We’ve perfected our website ordering process so it’s now as smooth and painless as can be to design your own bespoke custom furniture and never settle for generic box store furniture again! 

You'll find everything you need to know in our Easy Ordering Guide.

Since every furniture order is custom built to your exact specifications all Clad Home furniture is final sale and orders may NOT be cancelled once payment has been made.

Please note that it is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home does not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds.

Lead time for our new Quick Ship collection is just 6-8 weeks plus transit for delivery! Legacy and Custom Concierge orders are currently being produced in about 16 weeks, plus transit for delivery. Please be aware that this is an estimate only and all orders may be subject further delays. Some orders with extensive customizations may take longer to produce.

Yes! We will happily send you 5 free swatches of your choosing! Please place your order on our fabric page and we’ll ship them right out. You can also purchase 10 for $15, 25 for $40, or order a complete set for $250.

So sorry, we don’t sell our fabric by the yard. If you need additional yardage you may have success doing an internet keyword search of your fabric name and color to find a 3rd party that sells it by the yard. (Not guaranteed and not available with all fabrics.)

Yes! We're happy to accommodate COM (customer’s own material) orders and we do it all the time.

All COM orders require a COM Submission Form, and a separate form is required for each order placed. All COM instructions must be relayed via this COM form only.

We can certainly make you a new slipcovered sofa of our own design, but we do not make slipcovers for any furniture that you already own.

Orders shipped within California will be charged sales tax. Order shipped out of state are not subject to sales tax.

10% OFF + 5% CASH BACK FOR DESIGNERS! 

Designers with a qualifying resale license or tax ID number may sign up to receive a 10% discount on all custom furniture orders.

But there's more!

As a company founded by an interior designer, we know that finding a reliable and affordable source for quality custom furniture is like striking gold.  We hold a special place in our hearts for working with professional designers, and we want to make sure you feel the love. We know that your trade discounts are often passed directly to your clients, and we think you deserve an extra "thank you" for all your hard work.

Designers who enroll will also have the option to participate to receive an additional 5% cash back in your pocket as our way of saying thanks. The more you buy, the more you earn, and we're confident that our quality furniture and fair prices will keep you coming back again and again.

(Open to designers only. Cash rewards are different from your trade discount and are not automatic. Must sign up at the link below to receive instructions to participate.)

Sign Up

We are not able to expedite orders at this time, sorry.

Shipping, Delivery, Returns

In many cases wood legs and bases may be unscrewed from the furniture frame to help facilitate delivery in tight spaces, but this is not guaranteed. Please confirm in advance that this is indeed possible for your particular item.

It is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home does not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds. If delivery is refused, Clad Home assumes no responsibility financial or otherwise and makes no guarantees about outcome.

Once your completed order has passed inspection you’ll be contacted by our shipping department to schedule your delivery. Our free shipping offer applies to first attempts only. Missed appointments, refused deliveries, and elective delays will incur additional fees. We cannot store your furniture once your order has been fulfilled.

Every item passes our rigorous 20-point inspection before it leaves our factory.  Long-distance deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing off on any delivery papers or allowing the driver to leave.  Any transit damage discovered after the fact and not noted in writing on the bill of lading may preclude a damage claim. While transit damage may sometimes occur, proper documentation is critical in helping us file a damage claim on your behalf. 

As noted in your order agreement, it is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home does not accept responsibility for custom furniture that does not fit into your home, and deliveries cannot be refused on these grounds. If delivery is refused, Clad Home assumes no responsibility financial or otherwise and makes no guarantees about outcome.

Clad Home offers free white glove delivery to the lower 48 states excluding Alaska, Hawaii, and any remote US location not typically accessed by standard freight carrier. This may include outlying islands, inaccessible driveways, remote mountain towns, and some areas of Montana, Wyoming, Colorado, North Dakota, and South Dakota (not a complete list) that are not serviced by standard freight. If you think this may apply to you please contact us in advance and we will check. We also reserve the right to bill you for any additional freight charges that your delivery requires at the time of shipment.

Our free shipping offer applies to first attempts only. Missed appointments, refused deliveries, and elective delays will incur additional fees. We cannot store your furniture once your order has been fulfilled. 

Yes we will always group all your items into one shipment and we reserve the right to hold onto items until the entire order is complete and may be delivered in one single shipment.  Delays in our receipt of your COM fabric may affect your lead time, as those delays are out of our hands.

Beds are shipped unassembled as separate headboard, footboard, side rails, 2-piece platform, and slats.

Sorry but we are not able to remove your existing furniture.

Every item passes our rigorous 20-point inspection before it leaves our factory.  Long-distance deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing off on any delivery papers or allowing the driver to leave.  Any transit damage discovered after the fact and not noted in writing on the bill of lading may preclude a damage claim. While transit damage may sometimes occur, proper documentation is critical in helping us file a damage claim on your behalf.  Whether it stays with you or goes back with the driver, we will always work with you to correct the issues and make any necessary repairs.

Clad Home reserves the right to, at our sole discretion, repair or replace your furniture, send a third party to your home for inspection and/or repair, have your furniture transported to a third party location for inspection and/or repair, or ship or courier parts to you for minor repairs that may be completed by the customer. 

Clad Home warranties our furniture to be free from manufacturing defects for 5 years from date of purchase, though we believe you will cohabitate happily with your Clad Home furniture for much longer than that. Our Limited Furniture Warranty includes structural damages, but not damages from use. Modifications made to the structure by the customer waives this guarantee. 

Clad Home reserves the right to, at our sole discretion, repair or replace your furniture, send a third party to your home for inspection and/or repair, have your furniture transported to a third party location for inspection and/or repair, or ship or courier parts to you for minor repairs that may be completed by the customer.  Replacements may be provided in a fabric or finish different from the furniture you originally purchased, depending on fabric and finish availability at the time of replacement.

This Limited Warranty does not cover the following:

*Comfort or style preference.

*Fabric, as it all either comes from independent third party vendors or is provided directly by the customer.

*Defects or damage resulting from negligence, misuse, accidents, or abnormal use including but not limited to, dents, nicks, stains or disassembly services.

*A normal softening and flattening of the cushion foam and fibers, which is considered normal wear, not a defect.

*Pilling or shedding fabric which is a normal part of the wearing-in process, not a defect.

*Finishes and stains applied to wood surfaces, which will always require special care to be maintained.

*Replacement of any non-defective pieces of furniture (for example, if you purchase furniture with multiple components and only one component is defective, then we will only replace the defective component).

*Re-sold items. Warranty is applicable to the original owner and original delivery address only.

*Any Furniture sold by resellers who are not authorized retailers.  

*Any furniture that has been modified from its original state including installation of third party legs or fabric, and alteration to the structure and/or material of the furniture. 

*Commercial use.  Warranty applies only to furniture used for normal residential purposes. While our furniture is certainly built to last and commercial customers may inquire about available upgrades for extra durability in commercial settings, it is industry standard that residential warranties do not extend to commercial applications.

*"As is” condition products sold “second hand” or as “floor samples.

As noted in your order agreement, it is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home does not accept responsibility for custom furniture that does not fit into your home, and deliveries cannot be refused on these grounds. If delivery is refused, Clad Home assumes no responsibility financial or otherwise and makes no guarantees about outcome.

​Since all Clad Home furniture is custom made to your exact specifications, we cannot accept returns. It is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home does not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds. If delivery is refused, Clad Home assumes no responsibility financial or otherwise and makes no guarantees about outcome.