Quality control is the name of our game. We've been keeping our custom furniture clients happy for years now, and we're confident that you'll be thrilled with your Clad Home purchase.
Our furniture is custom made to your specifications, so once payment has been made, orders cannot be cancelled. In the rare event that you wish to return any unsoiled, undamaged, unworn furniture item, we will help you with the process. Please email firstname.lastname@example.org with your order details for your return authorization. All of our furniture is custom made to your specifications, therefore we must charge a 45% restocking fee. Customers are responsible for all associated shipping charges and outgoing shipping fees will not be credited.
We strive for happy customers every single time! If you have any questions at all when placing your order just contact us and we'll be happy to help you get the details exactly right.
We personally inspect every item to ensure that it meets our quality standards before it leaves the factory. Long-distance deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing off on the bill of lading or releasing the driver. Any transit damage that is discovered after the fact and not noted in writing on the bill of lading will preclude a damage claim.