Clad Home Ordering Policy

Congratulations on choosing Clad Home for your heirloom quality custom furniture! Please read through and accept all ordering policies before continuing with your order:

*Since every order is hand-built to your exact specifications, all furniture is final sale. Orders may not be changed or canceled at any time, for any reason. We’re unable to accommodate any change requests or late add-ons (extra pillows, different dimensions, fabric changes, etc) after your order has been placed. Our team is always here to answer all your questions and help you dial in your design decisions before you place your order!

*Quick Ship sofas and sectionals go straight into production and do not require approval by sketch. For Legacy and Custom Concierge orders we will send you a customized production sketch 10-14 business days after order is paid. The purpose of this sketch is to visually confirm the accuracy of all the details and dimensions that were requested when you placed your order. It is not the time to make change requests beyond that. Please review and confirm your order details and send us your written approval of your sketch (and/or any changes to the sketch if needed.) Once a sketch is approved further changes or adjustments cannot be made. It is the customer’s responsibility to approve the sketch in a timely manner so as not to slow production. Failure to do so will lead to production delays.

*Our team will contact you to coordinate delivery as soon as your order is ready to ship out. Clad Home offers free white glove delivery to the lower 48 states excluding Alaska, Hawaii, and any remote US location not typically accessed by standard freight carrier. This may include outlying islands, inaccessible driveways, remote mountain towns, and some areas of Montana, Minnesota, Idaho, Wyoming, Colorado, North Dakota, and South Dakota (not a complete list) that are not serviced by standard freight. If you think this may apply to you please contact us in advance to check. We reserve the right to bill you for any additional freight charges that your delivery requires at the time of shipment. Our free shipping offer applies to first attempts only. Missed appointments, refused deliveries, and elective delays will incur additional fees. We cannot store your furniture once your order has been fulfilled.

*We personally inspect every item before it leaves our factory to ensure that it meets our stringent quality standards. All Clad Home furniture ships via third party freight carriers, thus Clad Home cannot be held responsible for damage incurred after an item has left our factory. All deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing the Bill of Lading or releasing the driver. Damages must be noted in writing on the Bill of Lading. Clad Home reserves the right to repair or replace damaged furniture at our sole discretion. Any transit damage discovered after the fact or not noted in writing on the Bill of Lading will preclude a damage claim.

*It is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home does not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds. If delivery is refused, Clad Home assumes no responsibility financial or otherwise and makes no guarantees about outcome.

*All COM (customer’s own material) orders must fill out and submit a separate COM Submission Form with your order to help us give you an accurate yardage quote and exchange important necessary details and info about your COM order.

*All velvet fabrics are prone to crushing when the long fibers are displaced or compressed, such as from the protective cardboard packaging used during delivery. This is not a defect as it will rebound naturally, and furniture deliveries should not be refused on these grounds. If you choose velvet for your furniture then you agree to accept and embrace these characteristics.

*It is the nature of upholstery to have a 1”-2” variance in estimated dimensions of padded areas, cushion thickness, etc. Variations in natural materials such as fabric dye lots, natural leather hides, and wood are normal and to be expected.

*Additional seams may be required when your furniture dimensions exceed the width of the fabric bolt or leather hide.

*Quotes are valid for 30 days. Lead times are approximate and subject to change.

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